Rhonda J. Mills

millsRJ@comcast.net

www.LinkedIn.com/in/millsRJ

 

 

PROFESSIONAL OBJECTIVE AND SKILLS

 

This bilingual telecom professional works best in a progressive dynamic environment of technical professionals.

Eager to create prosperous customer relationships through energetic presentation, customer interface and design skills. 

Known well for customer presence, attention to precise details, creativity, professionalism and native-like Spanish. 

Manager comments include: “A top performer” “Excellent communicator” “A rock star” “Has a can-do spirit”

 

CAREER HIGHLIGHTS:

• Over 20 years’ experience in telecommunications for Global Enterprise, Carrier, Government and SOHO customers
• 10 years’ experience EF&I technical marketing, design and installation for Legacy AT&T external and internal customers

• 9  years creating customized LAN/WAN IP network design packages for AT&T Global Enterprise and internal customers
• 6 years of cabling infrastructure design consulting for military and campus (MDU) construction: data, video, VoIP, WiFi
• 5 years WLAN hands-on for campus:  product selection, installation, site survey, user administration and support
• 5 years providing fiber, copper, VoIP, wireless and data product evaluation, selection, technical design, documentation
• DoD IT Security,  AT&T Customer Service, and Nortel Sales formal training, Active security clearance

• 6 years as an applied physicist on NASA’s SSME and other aerospace programs at Rockwell International - Rocketdyne
 

 

ACCOMPLISHMENT HIGHLIGHTS

Facilitated implementation of BICSI (RCDD standard) backbone network infrastructures in historical renovations

Managed first campus WLAN service:  network install, access points, user admin, for over 2000 Spelman College users

Effectively selected and allocated $60K of funds for wireless indoor and outdoor campus networks within .1% in 4 weeks

Managed design and install of first LAN/WLAN labs for Drama, Music, Medical and other Spelman College departments

Created detailed original custom multimedia Site Documentation Packages from user jacks to Campus Server Rooms

Created first LAN/WAN voice and data user support handbook for Latin American Association Director of IT Services

Successfully corrected incorrect and outdated use of “MasterFormat” for several US Army Reserve construction projects

 

TRAINING AND CERTIFICATION HIGHLIGHTS

BICSI RCDD and Intro to OSP Courses for Designing Telecommunications Distribution Systems; Outside Plant Systems

Wireless Networks:  Hands-on campus network design, configuration, security, user administration, site survey

Cisco WLAN Webinars: Wireless Optimization, High Security & Capacity Wireless Networks, Rogue Detection

Cisco, Avaya and Vendor Neutral IP Network Design, Routing, Switching, Configuration and Installation

Data, Voice, VoIP and Video Networks: Structured Cabling Design, Installation and Troubleshooting

Hands On LAN, Voice, and Data Inside Wiring, Cabling and Trouble Shooting

AT&T Mobile Network Architecture, LTE Network Overview, LTE Overview for IT

Cisco Aironet, AirMagnet, Tipping Point - WLAN Equipment, Network Management, User Admin Software

Selected for AT&T Quality Improvement, Process and Diversity Awareness Teams for DCS Technical Marketing Division

AT&T Global Data Sales Assessment Qualified

AT&T Security Y2K Team Award

CompTIA Network+ Certification   COMP10657354

 

 

CITIZENSHIP, CLEARANCE STATUS, RELOCATION AND TRAVEL PREFERENCES

Citizenship Status:                            United States born

Security Clearance:                            Active

 

 

EDUCATION

Bachelors of Science Degree – PhysicsElectrical Engineering Curriculum

Spelman College, Atlanta, GAUniversity of California, Santa Barbara

Rhonda J. Mills

millsRJ@comcast.net

www.LinkedIn.com/in/millsRJ

 

TELECOMMUNICATIONS CAREER HISTORY

 

 

AT&T Contractor – Project Manager, Coordinator November 2010 – March 2015

For Axis Teknologies, LLC: Created momentum and resolved issues utilizing cross functional team members to implement network transport and equipment into the Mobility Network Technology Centers (NTC’s). Contributed to a 60% improvement in transport facility installation volume.  Systems used included: Granite, IWOS, and CTS

For ASAP Professional Services: Projects included router, switch, Fujitsu DWDM, OSP fiber ring builds, with Cisco, Juniper, Lucent, F5 and Ciena equipment.  Interfaces included: IP Engineers, Capacity Planning, Outside Plant, EF&I Installers, Provisioning, and Testers.  Monitored and recorded progress in AT&T systems: (NEMA, BITS, TTUTS, NISE and ADS)

 

US Army Reserve IT HQ (G2/G6) Contractor -Telecom EngineerMarch 2008 – January 2010

Consulted on the design of construction projects for military facility complex multimedia network infrastructures.

Projects included interior and outside plant, joint occupancy, classified, complex media, Design Build and Design Bid/Build (Interfaces Include:  Army Corps of Engineers, PBS&J, CH2MHill, Jacobs, Satterfield & Pontikes)

Facilitated design corrections rework reductions, scalable designs, and higher level technical service for full and part time soldiers.

Meetings, CAD RFP reviews and identification of military technical resources enforced BICSI, industry, DoD, Army Reserve and tenant military design standards for copper and fiber cabling and network equipment.

 

Spelman College – Media & Information Technology Division

Network Infrastructure Engineer       June 2003 – February 2008

Directed and consulted design installation and maintenance of structured cabling for CATV, VoIP, fire, security and HVAC.  Provided WLAN Survey, installation, administration, hands on maintenance for Cisco and AirMagnet equipment

Up to $1+ million into 19^th century buildings.  Saved thousands of current and future dollars on scope reworks, maintenance and contractor hours.  Interfaces:  Cisco, Comcast, Avaya, Tyco Amp,

Supported several historical renovation and new construction projects including first fiber and wireless WLAN services into Fine Arts building.

 

Latin American Association

IT and Data Communications SpecialistJuly 2001 – June 2003

Provided bilingual hands-on department specific, LAN and desktop support including configurations, documentation and troubleshooting.  Created first network site documentation package.   Assisted IT Director with tutoring, class registration and training manual creation for first bilingual computer hardware, software and applications classes.

 

Nortel Networks Service Provider and Carrier Solutions

Data Network Sales Engineer- Western RegionJuly 2000 – July 2001

Provided sales teams a “one stop” technical resource for the Preside Network Management Service product suite.

Obtained customer accounts and product training during the challenging drop of “dot com” activity in 2000.

Facilitated proper positioning of complex Preside Network Management suite of products in RFP responses to LADWP, PG&E, Edison Carrier Solutions and other Western region customers. 

Self-trained on Preside hardware and software functionality, multi-platform structure and interoperability for a wide range of Nortel data, optical and telephony network elements.

Shortened sales team customer response times; Was referred to several Western account reps.

 

AT&T Business and Network Services Divisions

Various Network Engineering Positions     September 1989 – July 2000

Provided detailed engineering design packages for global customer premise and Central Office network cabling and equipment. Details included physical, logical and environmental specifications. Provided proactive vendor coordinated end to end service for Coca Cola T1.5 network services as their National Account Service Manager.  Including escalation management. Implemented service access installations on Southern Region FTS2000 Network Cutover Team

 

Rhonda J. Mills

millsRJ@comcast.net

www.LinkedIn.com/in/millsRJ

 

SPECIFIC NETWORK SKILL AND EQUIPMENT EXPERIENCE

 

TELECOM PROJECT MANAGEMENT

Coordination of complex network and equipment for Central Offices and customer premises5 years

 

DATACOM AND IP

Customer Premise and Central Office Site surveys for LAN/WAN implementations15 years

AT&T Central Office cable and equipment install: ethernet, copper and fiber12 years

Datacom Telecom services provisioning and maintenance 12 years

Customer premise (Cisco) router/switch specification and install 11 years

Managed Router Service life cycle network design management  8 years

Design of service provider Central Office copper, fiber and equipment installation  9 years

Disaster recovery topology design for network and equipment    1 year

 

WIRELESS & MOBILE

Coordination of end to end 10GIGE facility installation for Mobility Data Centers3 years

Direction of RF WLAN survey, installation and configuration projects3 years

WLAN hands-on:  network management, RF site survey and user troubleshooting3 years

WLAN design solution and AP, antenna specification3 years

AirMagnet Handheld RF Site Survey Tool (HP 5500) set up and usage3 years

Cisco Aironet 1231, 1232 WLAN Access Point configuration2 years

Cisco CB21 WLAN Card and RF Site Survey Tool2 years

Cisco Airespace 1100 WLAN Access Point specification and installation6 months

Cisco Airespace 4400 Controller and WCS specification and set up6 months

 

TECHNICAL SALES

Product selection (data, VoIP, wireless) to meet specific customer needs and budget inputs5 years

Product, service and design technical information research in support of account executives5 years

Technical customer presentations of telecom service and equipment products                                          6 years

Verbal and written documentation, description and explanation of service and equipment6 years

 

CUSTOMER PREMISE STRUCTURED CABLING DESIGN (NEW & OLD CONSTRUCTION)

Project design consulting for interior and outside plant cabling systems (voice, data, CATV)8 years

Review and consulting of interior and OSP RFP Submittals (Design Build and Design Bid Build)7 years

Project Direction of structured cabling copper, fiber and coax installations5 years

Hands-on repair and install of workstation and patch panel connections5 years

Outage solution analysis and troubleshooting5 years

Construction Documentation Master Format review and editing2 years

 

VOICE, VoIP, VIDEO

Avaya Intuity, Definity, 8700, G600 technician interface and LAN connectivity4 years

Video broadcast - 1996 AT&T/NBC Olympics Project (Horizon, Grass Valley, CODEC)1 year

 

LAN AND COMPUTER

Installation and support:  Microsoft Windows: OS 98-Vista; Server; Active Directory; Outlook              4 years

PC and laptop support:   hardware, application and software installation, upgrade, construction5 years

 

AEROSPACE

Space Shuttle Main Engine in flight sensors design, research and development                                           6 years

Applied physics – laboratory and engine test site design and data analysis6 years